Voice AI · Business Calls
An AI receptionist answers your business calls, qualifies callers, books appointments, answers FAQs, and routes complex calls to the right person — 24/7.
Built with
The Problem
Every unanswered business call is a potential customer choosing your competitor. A voice AI receptionist provides professional coverage at a fraction of the cost.
Studies show 80% of callers won't leave a voicemail and will simply call the next business. Every unanswered call is a lost opportunity.
Full-time receptionist coverage during business hours costs $35,000–50,000/year — before after-hours, weekends, and holidays.
When different people handle calls differently — varying quality, information, and professionalism — the customer experience suffers.
What You Get
Vapi's voice AI conducts natural, contextual conversations — understanding caller intent and responding appropriately without a script-following feel.
The AI asks qualifying questions, scores the caller against your ICP criteria, and classifies them — routing appropriately based on priority.
The AI checks Google Calendar availability in real time and books appointments directly in the call — confirmed calendar invite sent automatically.
Pricing, availability, service details, directions, and any configured FAQ topics are handled accurately by the AI — no human needed for common questions.
Calls requiring human expertise are transferred to the right team member with a context brief — the human joins a fully briefed conversation.
Every call is transcribed, summarized, and logged in Airtable — with caller details, qualification score, and outcome tracked for reporting.
Process
Incoming Call
The AI receptionist answers immediately — greeting the caller professionally with your business name and beginning the conversation.
Vapi + OpenAI
The AI identifies why the caller is reaching out — booking, inquiry, complaint, or general question — and routes to the appropriate conversation flow.
FAQ / Knowledge Base
For routine questions, the AI provides accurate answers from your configured knowledge base — maintaining a professional, informed tone.
Google Calendar
When a booking is needed, the AI checks live calendar availability and books the appointment directly in the conversation.
Airtable + Slack
A complete call transcript and summary is logged in Airtable. High-priority calls trigger immediate Slack alerts to the relevant team member.
Pricing