Support Automation · n8n
Every complaint email is read, classified by severity, routed to the right team, and tracked to resolution — automatically, with zero missed tickets.
Built with
The Problem
Unresolved complaints escalate into refunds, chargebacks, and public negative reviews. Without a system, complaints fall through the cracks.
Complaint emails sitting in a shared inbox with hundreds of other messages get overlooked — sometimes for days.
Without automated triage, a critical billing complaint gets the same priority as a minor product question — and critical issues go unresolved.
Without a complaint tracking system, there's no visibility into resolution times, recurring issues, or which team members are handling what.
What You Get
GPT-4 reads each complaint email and classifies it by type (billing, product, delivery, service) and severity (critical, high, normal) — instantly.
High-severity complaints are immediately escalated to the right team via Slack — with full context, no manual forwarding required.
Every complaint receives an immediate acknowledgment email — setting expectations and showing customers their issue is being addressed.
All complaints tracked in Airtable with open/closed status, assigned owner, and resolution timeline — nothing falls through the cracks.
If a complaint remains unresolved beyond your defined SLA, an escalation alert fires automatically — to the team member and their manager.
Weekly reports identify complaint volume by category, average resolution time, and recurring issues — enabling proactive product and service improvements.
Process
Gmail
Incoming emails are monitored automatically — the workflow triggers on any message matching complaint keywords or sent to a dedicated complaints address.
OpenAI GPT-4
GPT-4 reads the full email and assigns a complaint category and severity level — determining the correct routing and response path.
Gmail
A professional acknowledgment email is sent to the customer within seconds — confirming receipt and providing a reference number.
Slack
Critical and high-severity complaints trigger immediate Slack alerts to the right team member or department — with the full complaint context included.
Airtable
The complaint record is created in Airtable, assigned to an owner, and monitored against your SLA — with automated escalation if deadlines are missed.
Pricing
One-time · Delivered in 3–5 business days