Support Automation · n8n + AI
AI reads incoming support requests, classifies them, drafts responses, and routes complex cases to humans — handling 80% of tickets automatically.
Built with
The Problem
As your customer base grows, support volume grows with it. Hiring more agents isn't the answer — automation is.
60–80% of support tickets are the same questions asked repeatedly. Your team spends most of their time on low-value, repetitive responses.
Customers expect responses within hours, not days. Long queues and slow replies damage satisfaction scores and increase churn.
Your team sleeps. Customers don't. Support requests outside business hours go unanswered — often for 8–12 hours at a time.
What You Get
GPT-4 reads each incoming request and classifies it by type, urgency, and topic — routing it to the right handling path instantly.
For common questions, AI drafts a complete, accurate response using your knowledge base — sent immediately without human involvement.
Complex, sensitive, or high-priority tickets are flagged and routed to the right human agent with full context attached — no re-reading required.
Every ticket receives an immediate acknowledgment and, where possible, a full resolution — regardless of when it arrives.
Every ticket, classification, response, and resolution status is logged in Airtable — giving you a full audit trail and performance dashboard.
Weekly reports show ticket volume, response times, resolution rates, and common topics — helping you identify gaps and optimize over time.
Process
Trigger
Incoming emails, form submissions, or community messages trigger the workflow automatically — no manual monitoring required.
OpenAI GPT-4
GPT-4 reads the full message, identifies the topic and intent, assesses urgency, and determines whether it can be resolved automatically or needs human review.
Knowledge Base
For resolvable tickets, the AI drafts a complete, accurate response referencing your FAQ, product documentation, and previous resolved tickets.
Gmail / Slack
Automated responses are sent to the customer immediately. Escalated tickets are routed to the right team member via Slack with full context.
Airtable
Every ticket — its content, classification, response, and resolution status — is recorded in Airtable for reporting and continuous improvement.
Pricing